Overview

Position Title: Customer Service Representative

Company: Uline

Location: Minneapolis, MN, US

Job Description:

Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it’s time you joined Uline.

Responsibilities:

  • Respond to shipping inquiries and answer order status questions.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Solve customer problems and find best possible solutions.
  • Communicate with customers via phone, email and chat.
  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.
  • Help customers navigate Uline’s website and place orders online.

Requirements:

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Tuition reimbursement.
  • Career advancement opportunities.
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