Senior Managing Consultant – Mastercard Careers London

Overview

Position Title: Senior Managing Consultant

Company: Mastercard

Location: London, UK

Job Description

Mastercard Advisors is looking for a Senior Managing Consultant (equivalent to Director) to join its Loyalty Strategy team based in Europe. As a member of this team, you will have the opportunity to work with clients across industries, advising them on how to best drive customer loyalty. Our clients are global, household brands that you know, meaning you’ll see the tangible impact of your work firsthand when you go out to eat, grab a coffee, or go shopping.

We advise our clients on their full end-to-end loyalty journey, meaning you’ll experience work that starts with a blank page and goes all the way through running a live loyalty program. We approach our work from the perspective of both our clients and their customers, so you will get the unique opportunity to work at the intersection of human behavior and business. You will direct engagements driven by teams of 2-4 consultants to deliver both strategy and implementation projects. You will also serve as a strategic advisor to senior clients throughout the engagement.

Responsibilities:

• Strategy – loyalty program design, customer research, journey mapping, customer segmentation
• Analytics – financial ROI modeling, a/b/n testing, predictive analytics
• Implementation – cross-functional management to launch new loyalty programs
• Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted ally who can be relied upon to deliver sound advice throughout the consulting engagement
• Solve complex problems: Strategically guide consulting teams in using a hypothesis-driven approach to help brands solve complex problems, overseeing recommended solutions through execution to achieve quantified impact
• Provide loyalty expertise: Develop a deep understanding of loyalty strategy and industry trends to direct best-in-class consulting engagements
• Innovate: Opportunistically identify and guide innovation efforts as we continue to push the boundaries of customer loyalty

Requirements:

• Experience leading projects at top consulting firm, professional services organization, or strategy function of an established organization
• Strong executive presence with experience engaging Fortune 1000 executives
• Excellent ability to break down and communicate complex ideas in dynamic situations
• Affinity for quantitative analysis and telling a story with data