Selfridges W1 – Hermès Hiring Near Me In Morley

Overview

Position Title: Selfridges W1

Company:  Hermès

Location:  Morley, United Kingdom

Job Description

To act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
Work alongside the Business Manager to deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer data base.
To build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.

 

Responsibilities:

• Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance.
• Demonstrate exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
• Contribute to quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
• Ensure delivery of retail sales targets and KPIs, contribute to coaching and developing the team and providing consistent informal feedback through daily conversations, team briefs, 1-2-1s and monthly catch ups.
• Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team.
• Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.

 

Requirements:

• Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
• Ability to manage frustrations and resolve challenges in a considered and time-sensitive way.
• Confident and appropriate communication when liaising with colleagues at all levels.
• One team mentality, contributing to a collaborative, innovative and special HPGB family.
• Immaculate, reflecting a luxury brand and aspirational grooming.
• Self-aware and demonstrate a desire to evolve your own skill and knowledge.