Santander Graduate Scheme – Business Development Consultant in Milton Keynes

Overview

Position Title: Business Development Consultant

Company: Santander UK

Location:  Milton Keynes, UK

Job Description:

At Santander we’re driven by our purpose – to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Responsibilities:

• Developing Santander’s intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams.
• Educating intermediaries about our full mortgage proposition.
• Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions.
• Managing and delivering a high level of call volumes, adding value on every call.

Requirements:

• Proven experience working in a high-volume inbound contact centre environment.
• Excellent telephony experience and the ability to deliver excellent customer service.
• Knowledge/background in mortgages/intermediaries is an advantage.
• Evidence in building and sustaining strong relationships.