Safelite Career – Customer Service In Middletown

Overview

Position Title: Customer Service

Company: Safelite AutoGlass

Location: Middletown, NY

Job Description

The Part Sourcing Specialist supports Safelite’s Right Part, Right Place, Right Time, Right Cost vision by ensuring that our Technicians have the necessary inventory to complete the work at their scheduled appointment time. This inventory purchasing and procurement professional locates and sources out of stock items through internal and external sources to ensure a seamless customer experience.

Responsibilities:

• Locate and source out of stock items assessing internal channels (in store, alternative warehouse locations, distribution center), including substitute options as well as external channels (third party vendors) to secure the required part in the timeliest and most cost-effective manner.
• Monitor and track inbound shipments using multiple technical systems and effectively communicate with customers and the Service Delivery team regarding expected delivery times and delays.
• Confirm receipt of vendor and dealer sourced parts, audit invoices, and follow up on purchase order discrepancies.
• Collect VIN and insurance verification information, and ensure parts meet quality standards using multiple systems and visual management tools.
• Partner with key internal collaborators to ensure receipt and delivery of parts and provide clear communication and information to the customer to drive exceptional experience.
• All other duties as assigned.

Requirements:

• High School Diploma/GED/Equivalent required.
• 1-3 years of related experience required; Purchasing experience/Inventory management strongly preferred.
• Comfort using a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.
• Ability to communicate frequently with customers, associates, vendors, and others and be able to exchange accurate information in a friendly, professional, and timely fashion.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: ability to occasionally lift and carry up to 35lbs for short periods of time. #INPS