Retail Assistant – Rail Jobs Near Me In Loughborough

Overview

Position Title: Retail Assistant

Company:  East Midlands Railway

Location:  Loughborough, UK

Job Description

As a Retail Assistant, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.

 

Responsibilities:

• Ensure that cash is remitted promptly and according to EMT’s procedures
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Ensure own safety and that of others at all times
• Make reservations for customers and assist them with their travel arrangements
• Provide a high quality ticket retailing and customer care service
• Ensure customers are provided with the available accurate and timely information
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required

 

Requirements:

• Friends and Family discounted tickets on the EMR network
• Up to 32 days annual per year
• 75% discount on national leisure travel (inc partner and dependants)
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Defined benefit Pension scheme