Pets at Home Jobs Near Me – CRM Analyst In Mile Oak

Overview

Position Title: CRM Analyst

Company:  Pets at Home

Location:  Mile Oak, UK

Job Description

As a CRM Analyst, you’ll be a part of a team which looks after Campaign Analytics within the Petcare Analytics Group function.
You will provide support of paramount importance to our Pets at Home Group CRM function by defining, implementing, delivering, monitoring and optimising customer journeys throughout the lifecycle.
The role will focus predominantly on our Vet Group, working closely with and creating data sets & analysis for our Vet CRM Marketing Team, but also supporting on the wider Pets at Home CRM strategy.

 

Responsibilities:

• Using Salesforce Marketing cloud to design and develop customer selections, drive the customer communications to improve customer experience, build loyalty and improve business performance
• Liaising closely with the Vets teams and others, committing to timely delivery of customer selections to fulfil the customer journey from a marketing perspective
• Producing bespoke analysis to inform, shape and optimise customer campaigns, presenting clear recommendations

 

Requirements:

• A high level of attention to detail, and drive to deliver to a high standard
• Strong technical aptitude and the ability to bring data to life, especially for a non-data audience
• Proven experience using SQL
• The ability to build and nurture strong relationships, taking responsibility and knowing when to ask for support
• An understanding of governance and process to do the best by our customers and their pets
  Great organisation skills