Octopus Energy Careers- Brand Ambassador IN Manchester, UK

Overview

Position Title:  Brand Ambassador

Company: Octopus Energy

Location: Manchester, UK

Job Description:

We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.

Responsibilities:

• Develop and establish your sales pipeline with customers – from lead through to delivery, meeting (and hopefully exceeding) targets set
• Planning, targeting of the acquisition of new customers
• Manage your pipeline and take control, recording progress in our CRM system and keeping things all up to date
• Recording customer satisfaction and best practice measures
• Plan, attend and run customer launch events to spread the word of electric vehicles and how we can help! (virtual and non virtual depending on restrictions)
• Provide excellent customer service both through the sales process and also in after-sales customer care

Requirements:

• Proven track record of excellent customer experience
• Previous sales experience of sales within a B2B consultative environment and a strong passion for Electric Vehicles / Energy and decarbonisation
• Excellent listening skills when working in B2B roles and great communication
• A ruthless focus on the customer with a genuine passion for going above and beyond for customers
• An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision
• A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business