Ocado Group Jobs Vacancies Near Me – Field Engineer In Luton

Overview

Position Title: Field Engineer

Company:  Ocado Group

Location:  Luton, England, UK

Job Description

Within Ocado Group sits Platform Implementation, whose mission is ‘to orchestrate the implementation of Ocado’s platforms globally’. This department focuses on the full programme management life cycle of the implementation of our highly automated, multi-million pound Customer Fulfilment Centres (CFCs) – from pre-deal, through to the design, construction, installation, testing and ‘go-live’ phases (with all the process and portfolio management in between). This department is instrumental in ensuring we deliver these CFCs on time, to budget, and to the specific requirements of each client.
The Field Engineering team within the Product Application Engineering department in Platform Implementation looks after product issue support and 1st line investigation on-site across OSP sites.
We’re looking for Field Engineers to join the team – to work closely with Product Engineering Specialists on all in-field activities during the manufacturing, install and commissioning phases of new CFCs – maintaining in-depth, practical product knowledge across all products (both developed in-house and externally sourced). This position is accountable for resolving any and all engineering issues on-site, providing valuable feedback to the Head Office based team – making it an integral role in ensuring our CFCs are delivered smoothly.

 

Responsibilities:

• Reporting of field visits, ensuring product issues are formally communicated back to technical support colleagues
• Providing direct engineering product support as required, ensuring issues are appropriately resolved both in the immediate and at root cause
• Delivering the roll out of workpacks either directly or through managed subcontract resource
• Supporting wider teams with installation & commissioning expertise and advice, ensuring best practice is followed and understood
• Ensuring Product Engineering Specialists have all that is required to enable them to work up any required product change request
• Sending Field mark ups of product documentation (drawings, manuals, guides, checklists etc.) in a timely and clear manner to technical support colleagues
• Ensuring Manufacturing/Supply Chain teams have all that is required to enable them to work up any required quality/supply chain related issue

 

Requirements:

• Installation & commissioning experience of complex products and / or systems
• Acceptance Testing
• Skilled in use of small hand tools
• Experience of projects and products in manufacturing, automotive, airports, FMCG distribution or similar field
• Field Engineering – demonstrable experience & success delivering remote product support (with experience working internationally)
• Excellent technical and practical competence relating to automation and general engineering
• Aptitude to debate detail (both technical and commercial) with both internal and external parties
• IT literate, proficient with Microsoft Office and/or Google Suite
• Proven ability to deliver projects on time and within approved budgets