Customer Happiness Advisor – Naked Wines Jobs London

Overview

Position Title: Customer Happiness Advisor

Company: Naked Wines

Location: London, United Kingdom

Job Description

Our Customer Happiness Advisors work directly with our customers. In other words, they are the wonderful people who take calls, write emails, answer live chats and instant messages, and do everything possible (and then some) to answer our Angels’ questions, anticipate their needs and fix any problems they may have.

It’s not easy work – you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.

Responsibilities:

• We go against the grain (or should we say grape) when it comes to Contact Centres – we don’t do scripts and we don’t focus on call time.
• Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
• We genuinely care about our customers (and each other), so an honest and empathic approach is a must
• Have fun whilst getting it done!
• Instead, our Customer Happiness Team is targeted and rewarded for exceptional customer service and how effectively they manage their time.

Requirements:

• What your notice period is, if applicable
• Why you’re interested in the role
• Why you think you’re the right person for the job