Overview

Position Title: Director

Company: Monzo Bank

Location: London, UK

Job Description


We’re here to make money work for everyone and we’re doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.

Responsibilities:

  • Setting vision and strategy for our paid and personal banking products
  • Ensuring that we make high quality build decisions that are sensitive to scalability and speed
  • Defining KPIs and incorporating insights into day to day decision making
  • Supporting and coaching growth teams, working closely with our marketing team
  • Working with product leaders across payments, operations, borrowing, business banking and financial crime to ship high quality product
  • Coaching, developing and managing Product Managers
  • Raising the bar for quality of work and thought across multiple teams
  • Present the company in the best possible manner on stage across industry events, advocating our technology and its value proposition
  • Forming an independent view of whether the key risks to the organisation have been identified, including emerging and systemic risks, and assess how effectively these risks are being managed.
  • Embedding the use of data as part of our core audit processes (risk assessment and planning, audit execution, continuous monitoring).
  • Delivering value-adding and insightful audit reports, ensuring factual accuracy is agreed and managing stakeholder communications.
  • Reporting on management’s control awareness (attitude and approach taken by all levels of management).
  • Manage the validation of issues raised in prior audits.
  • Improving Audit Committee Reporting, Governance and MI, including actions tracking.
  • Delivering through the performance of others including direct line management and some co-source support.
  • Ensuring the principles of integrity, objectivity, confidentiality, and competency are applied and upheld.

Requirements:

  • 6+ years of work experience including 3+ years in relevant Sales Operations, preferably Deal Operations at a well-established B2B SaaS organization
  • Has an eye for detail, but also an ability to refer back to the big picture. Can communicate both of these aspects to cross-functional partners
  • Proficiency in Salesforce, and familiarity with Configure, Price, Quote (CPQ) systems
  • Customer centric person who is also able to respond to some inbound requests to cultivate an excellent customer experience
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