Overview
Position Title: CRM
Company: MATCHESFASHION
Location: London, England, UK
Job Description:
A customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at MATCHESFASHION and it’s YOU that picked up her call.
Responsibilities:
- Lead the loyalty and CRM team – a growing team of 8 – defining team goals, individuals’ KPIs and representing the team at a leadership level.
- Evolve, shape, define (and re-define where appropriate), the Loyalty scheme and value proposition, ensuring the added value of the programme is both compelling and clearly and easily understood by customers.
- Manage and define our Global Digital Comms strategy – ensuring a strong approach to automation and personalisation – and the introduction of new channels such as web push and SMS.
Requirements:
- Able to work at a fast pace across multiple projects and streams with a bias for action.
- Strong communicator, adept at building relationships with multiple stakeholders and can demonstrate the ability to build and maintain strong relationships with a wide range of stakeholders.
- Organised. You deliver high quality work in a timely fashion and overcome setbacks to deliver what is needed.
- Customer centric – you have a passion for the luxury customer and for building ‘wow factor’ experiences and journeys for them.
- Thrive within fast paced, agile organisations with a flexible outlook to rapidly evolving business requirements.
-
Tesco Jobs Near Me – Customer Assistant In Ystradgynlais
Tesco -
Google Careers – Program Manager In Ystradgynlais
Google -
Google Careers – Developer Relations In Ystradgynlais
Google -
Google Careers – Developer Relations In Ystradgynlais
Google -
Solutions Architect – Lner Vacancies York
London North Eastern Railway -
Shunter – Jobs At Abellio Greater Anglia In York
Anglia Railways -
Senior Procurement Manager – IHG Hotels & Resorts Hiring York
IHG Hotels & Resorts -
Safe System Of Work Planner – Colas Rail Careers York
Colas Rail -
Railway Jobs – Analyst IN York, UK
Network Rail -
OLE Engineering Technician – Atkins Uk Careers York
Atkins -
Network Rail Jobs Vacancies – Senior Internal In York
Network Rail -
Network Rail Jobs Vacancies – Asset Engineer In York
Network Rail -
ITV Hiring – Business Development In York
ITV -
ITV Careers – Senior Project In York
ITV -
HR Systems Support Administrator – Balfour Beatty Recruitment York
Balfour Beatty plc