Maricopa County Careers – Communications System Operator

Overview

Position Title: Communications System Operator

Company: Maricopa County

Location: Maricopa, AZ, US

Job Description

The Communications System Operator plays a vital role in ensuring the safety of the probation department officers in the field by sending and receiving radio transmissions utilizing a multi-channel radio console while maintaining computer aided dispatch systems and other computer programs.  This position is responsible for receiving, coordinating and disseminating critical information from various sources while maintaining radio contact with field units to monitor their location and send support as needed. The Adult Probation Communications Center does not receive 911 calls from the public but monitors the safety of employees of the probation departments.

Requirements:

• High School Diploma or GED
• (1) year of public contact, customer service, multi-line telephone operation, dispatch or two-way radio system experience
• An equivalent combination of post-secondary education and/or work-related experience may be substituted for the required experience on a year for year basis.
• Local Geography
• Communicating effectively and clearly to others in person, on the phone and over the radio
• Operating communications equipment quickly and accurately
• Managing a fast paced environment while being able to multi-task by answering phones and taking radio transmissions
• Learn the proper use of computer aided dispatch systems
• Learn the proper dispatch formats, codes and terminology
• Maintain emotional control, remember details, exercise judgment and work effectively at all times including during heavy workloads or extremely stressful conditions
• Work as a member of a team with moderate supervision
• Transcribe information in an accurate and timely manner
• React quickly and calmly in emergency situations
• Analyze, organize and prioritize work while adapting to changing priorities as the situation requires