Jobs In Fashion – Customer Care Assistant in  London, England, UK

Overview

Position Title: Customer Care Assistant

Company: MATCHESFASHION

Location: London, England, UK

Job Description:

A customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at MATCHESFASHION and it’s YOU that picked up her call.

Responsibilities:

• Everyday our Customer Care team connect and support our customers via phone and email, working collaboratively across the business and team to solve problems, making the right decisions and taking accountability for every single customers MATCHESFASHION journey.
• As our business grows so does our team.
• We are looking for people like you to come and help us create these experiences for each one of our customer every day.

Requirements:

• Love to solve a problem and take responsibility
• Are resilient with the tenacity to not give up until the problem is solved
• Have experience fast paced customer facing environments
• Enjoy getting stuck in and working with your team and with business partners to find the right solution
• Have fluent English both written and spoken
• Know your way around Microsoft Office