Jobs At Octopus Energy – Distribution Operations IN Liverpool, UK

Overview

Position Title:  Distribution Operations

Company: Octopus Energy

Location: Liverpool, UK

Job Description:

We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.

Responsibilities:

• Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
• Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
• Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
• Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
• Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this

Requirements:

• Don’t worry, previous knowledge of EVs/the automotive industry is not required!
• A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement – we love hearing examples!
• To be a natural finisher and an effective operator – you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly