Service – Interactive Investor Jobs Near Me Manchester

Overview

Position Title: Service

Company: Interactive Investor

Location: Manchester, UK

Job Description

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

 

Responsibilities:

• Business requirements
• Goals and objectives of individual strategies
• KPIs, metrics and parameters of individual strategies
• Vendors, platforms, and tools, including opportunities and limitations
• Research further opportunities in performance measurement
• Definition of baseline Analytics framework (Analytics-as-a-service) strategy
• Aligning requirements from all stakeholder strategies
• Proposed further opportunities/optimisations of strategies
• Proposed reporting documents/dashboards
• Tools / technical solution
• Programme roadmap
• People
• Process
• Working with Apps Leads/Senior Devs and teams to deliver change
• Creation of reporting documents/dashboards
• Reporting to Programme Manager
• Reporting to business stakeholders via documents and dashboards
• Maintenance of reporting documents/dashboard
• Working with stakeholders to maintain the strategy
• Working with Apps Leads/Senior Devs and teams to maintain solutions
• Stakeholder management
• Vendor management
• Mentor and evangelist of Analytics Tech and Framework
• People management of Analytics team

Requirements:

• At least 3+ years’ experience working as part of a technical team covering end-user devices and associated software in a fast-paced organisation
• Experience of working in a customer focused end-user support function covering EUC and software, OS image building and installations, basic networking, and support
• Experience of incident resolution, project delivery, change management and problem-solving activities delivered to agreed SLAs
• Deep knowledge of Microsoft’s product offerings including high level capabilities in O365
• Demonstrable experience of supporting Windows 10 and the associated lifecycle (SAC and LTSC releases) and MS Office 365
• Demonstrable technical capabilities for Active Directory and Group Policy
• Experience with installation and support of MAC OS
• User endpoints, VMware Horizon VDI and Thin Client (10Zig, HP Laptop) and end user mobile computing (installation, configuration, administration)
• User endpoint/Application packaging and Management for Windows and MAC (Microsoft Intune, Workspace One)
• Android, iPad and iPhone configuration and support
• Remote device management for Laptops, MAC and Mobile devices
• Awareness of software licensing management and support (in particular Microsoft)
• Basic Network Understanding – WiFi/wired connectivity, DHCP, DNS etc.
• Experience supporting meeting room audio visual and video conferencing solutions (Polycom, Teams, YeaLink)