Corporate – Interactive Investor Careers Near Me Manchester

Overview

Position Title: Corporate

Company: Interactive Investor

Location: Manchester, UK

Job Description

We are interactive investor (ii), the UK’s number one flat-fee investment platform, here to help our customers take control of their financial future.

For a simple, flat monthly fee we provide a secure home for customer pensions, ISAs and investments. Other providers charge a percentage fee, which means the amount a customer pays increases as their investments grow. Our flat fee stays the same, so ii customers keep more of their money. Additionally, we provide an industry-leading selection of investments and a team generating up-to-date expert insight. This choice and intelligence can help our customers invest in the way that’s right for them.

interactive investor has been helping investors for 25 years. Over the years, we have seen market highs and lows, and been resilient throughout. We are proud to have over £45 billion of assets under administration, over 350,000 customers, and to be rated ‘Excellent’ on Trustpilot.

 

Responsibilities:

• Leading a team of End User engineers in the design, build and provision end-user laptops/desktops and associated software, voice and video hardware and mobile devices
• Lead response to IT incidents assigned, perform incident resolution or when needed, escalation to the appropriate team
• Plan and lead delivery of the deployment of Windows upgrades (current 10 to 11) as part of our evolving user endpoint strategy
• Execute software installation and deployment to end user systems
• Ensure security and policy compliance while performing technical tasks
• Contribute to technical documentation, knowledge/training articles, procedures & process definitions
• Perform emergency and periodically planned administration tasks, maintenance/upgrades and configuration changes
• Lead and contribute to IT projects as needed and as coordinated by the assigned project manager
• Lead the provision of application and OS maintenance and support services, either directly to users of the systems or to service delivery functions
• Investigation and resolution of issues, performance monitoring, diagnostic gathering, troubleshooting and problem analysis
• Close collaboration with colleagues specialising in different areas, such as IT Service Desk, Infrastructure Services, Network and Telephony support, Information Security, vendors, and third-party support providers
• Resourcing demand for planned and reactive work across Manchester, Leeds and London offices including planning and participation in an out of hours support rota

Requirements:

• At least 3+ years’ experience working as part of a technical team covering end-user devices and associated software in a fast-paced organisation
• Experience of working in a customer focused end-user support function covering EUC and software, OS image building and installations, basic networking, and support
• Experience of incident resolution, project delivery, change management and problem-solving activities delivered to agreed SLAs
• Deep knowledge of Microsoft’s product offerings including high level capabilities in O365
• Demonstrable experience of supporting Windows 10 and the associated lifecycle (SAC and LTSC releases) and MS Office 365
• Demonstrable technical capabilities for Active Directory and Group Policy
• Experience with installation and support of MAC OS
• User endpoints, VMware Horizon VDI and Thin Client (10Zig, HP Laptop) and end user mobile computing (installation, configuration, administration)
• User endpoint/Application packaging and Management for Windows and MAC (Microsoft Intune, Workspace One)
• Android, iPad and iPhone configuration and support
• Remote device management for Laptops, MAC and Mobile devices
• Awareness of software licensing management and support (in particular Microsoft)
• Basic Network Understanding – WiFi/wired connectivity, DHCP, DNS etc.
• Experience supporting meeting room audio visual and video conferencing solutions (Polycom, Teams, YeaLink)