Overview

Position Title: Contact Center Agent

Company: Idaho Central Credit Union

Location: Meridian, MS, US

Job Description:

Idaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success. Established in 1940, we have become the largest and fastest growing financial institution in the State of Idaho. Idaho Central was voted a Best Place to Work in Idaho. ICCU has also been named a top-performing credit union in the nation by S&P Global Market Intelligence. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

Responsibilities:

  • Promote a positive and professional environment based on Idaho Central Credit Union’s core values
  • Answer telephone phone calls and meet performance metrics
  • Actively listen and suggest solutions to members’ financial needs
  • Use resources to resolve inquiries on the first contact
  • Provide excellent member services by showing empathy, actively listening, and building rapport
  • Educate members on Credit Union services and products
  • Complete accurate case notes of member interactions and call history
  • Ability to meet performance objectives
  • Ability to follow procedures, policies, and regulations
  • Miscellaneous other duties, as assigned
  • High school graduate or GED
  • 0 – 3 years’ experience required
  • Ability to maintain member satisfaction
  • Ability to effectively work and communicate with members and team members alike
  • Ability to cope with pressured situations
  • Ability to maintain the confidentiality of Credit Union records at all times
  • A demonstrated cooperative and positive attitude toward members and other Credit Union staff
  • Uphold company core values on a daily basis
  • Maintain a forward thinking team mentality in each decision made
  • Professional in appearance, attendance, quality, and quantity of work performed

Requirements:

  • Ensure smooth operation of the branch in all areas.
  • Be an active member of the community by volunteering on service organizations.
  • Develop and coach all branch personnel to meet branch goals.
  • Innovative marketing of the Credit Union services.
  • Develop and grow branch through business development activities.
  • Responsible for the direct supervision of three to twelve team members.
  • Ensure accurate balancing of individual MSS team member cash drawers.
  • Ability to make sound lending decisions
  • Maintain a continuous focus on meeting all NPS goals and Eagle Service standards with branch.
  • Maintain acceptable levels of insurance penetration and Game of Work Sales goals.
  • Tesco Jobs Near Me – Customer Assistant In Ystradgynlais

    Tesco
    • Full Time
    • February 2, 2023
  • Google Careers – Program Manager In Ystradgynlais

    Google
    • Full Time
    • February 2, 2023
  • Google Careers – Developer Relations In Ystradgynlais

    Google
    • Full Time
    • February 2, 2023
  • Google Careers – Developer Relations In Ystradgynlais

    Google
    • Full Time
    • February 2, 2023
  • Solutions Architect – Lner Vacancies York

    London North Eastern Railway
    • Full Time
    • February 2, 2023
  • Shunter – Jobs At Abellio Greater Anglia In York

    Anglia Railways
    • Full Time
    • February 2, 2023
  • Senior Procurement Manager – IHG Hotels & Resorts Hiring York

    IHG Hotels & Resorts
    • Full Time
    • February 2, 2023
  • Safe System Of Work Planner – Colas Rail Careers York

    Colas Rail
    • Full Time
    • February 2, 2023
  • Railway Jobs – Analyst IN York, UK

    Network Rail
    • Full Time
    • February 2, 2023
  • OLE Engineering Technician – Atkins Uk Careers York

    Atkins
    • Full Time
    • February 2, 2023
  • Network Rail Jobs Vacancies – Senior Internal In York

    Network Rail
    • Full Time
    • February 2, 2023
  • Network Rail Jobs Vacancies – Asset Engineer In York

    Network Rail
    • Full Time
    • February 2, 2023
  • ITV Hiring – Business Development In York

    ITV
    • Full Time
    • February 2, 2023
  • ITV Careers – Senior Project In York

    ITV
    • Full Time
    • February 2, 2023
  • HR Systems Support Administrator – Balfour Beatty Recruitment York

    Balfour Beatty plc
    • Full Time
    • February 2, 2023
Load more listings