HMRC Hiring – Senior User In Newcastle

Overview

Position Title: Senior User

Company:  HM Revenue

Location:  Newcastle upon Tyne, England, UK

Job Description

Carrying out a wide range of experimentation methods, such as, A/B, A/Bn, multivariate, discontinuity testing and parallel testing.
As a Senior Quantitative User Researcher in our team, you will be:
Planning, designing, building and analysing a range of quantitative research activities to support the design, development and continuous improvement of complex government services.

Responsibilities:

• Leading colleagues in developing clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour that informs an experimentation road map.
• Working closely with product managers, designers and developers to turn research findings into stories and actions that lead to valuable product and service features.
• Communicating findings to the wider organisation to improve standards and patterns that all of HMRC can benefit from.

Requirements:

• Contributing to the wider user research community by helping them become more data driven and use quantitative approaches where appropriate
• Building user centered and data driven practices in new and larger teams.
• Assessing services to ensure they meet the Service Standard.
• Mentoring and guiding more junior user researchers to assure and improve research practice.