Hilton Hotel Jobs – Guest Service Agent In Nashville

Overview

Position Title: Guest Service Agent

Company: Hilton

Location: Nashville, TN, US

Job Description:

Embassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Full-Time Guest Service Agent to join our awesome front desk team!

Join the #1 Best Big Company to Work For and enjoy excellent benefits – medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!

Our Guest Services Agent greets guests in the lobby and provides a variety of types of assistance to guests during their stay.

Responsibilities:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Requirements:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline