Hermès Recruitment – Permanent Contract In London

Overview

Position Title: Permanent Contract

Company: Hermès
Location: London, England, United Kingdom

Job Description

To provide excellent customer service to all clients. Assist colleagues with sales in order to support the turnover of the store. Demonstrate values of the house to all clients and colleagues. Begin to develop an understanding of the culture and values of the house.

Responsibilities: 

• Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
• Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
• Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
• Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
• Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review regularly alongside your Regional Manager.
• Demonstrate exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.

Requirements: 

 

• Ability to be both proactive and reactive as required, with an agile mindset.
• Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
• Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
• Strong communication skills – in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and review performance with your team.
• Ability to lead and develop effective, strong performing teams.
• Competent IT skills (Outlook and MS Office)
• Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
• Experience in managing beauty consultants.
• Makeup and fragrance training preferred.