Hcl Technologies Jobs – Desk-Side Support In Lynchburg

Overview

Position Title: Desk-Side Support

Company: HCL Technologies

Location:  Lynchburg, VA

Job Description

• Candidates must be willing to travel on short notice (1 to 2 days)
• This position is up to 80% travel
• Travel can be by road or air depending on the location
• This is an on-site position with little or no remote work, candidate is expected to be at the office every day
• Candidates must have steel toe and other gear if the site mandates the gear

Responsibilities:

•    Good in Data Analysis & Reporting using MS Office and ITSM tools
•         Coordinate desktop changes to avoid deployment collisions.
•         Prepare requests for rollout
•        Prioritize change requests
•         Create rollout plans for changes requests
•         Coordinate implementation process
•         Keep track of request and make sure they are implemented as planned
•         Participate in incident handling concerning desktop changes.
•         Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
•         Microsoft environment knowledge (desktop & server).
•        Have good technical understanding of the products building up a desktop service.
•        Experience from the desktop environment.
•        Understanding and experience of change management process.

Requirements:

•    Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

 

•         Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
•         Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
•         Ability to learn new information quickly and the willingness to do so at all times.

 

•        Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
•         Customer Focus
•         Teamwork
•        Technical Expertise
•        Interpersonal Effectiveness
•        Concern for Order and Quality
•         Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
•         Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred