Fashion Recruitment – Product Manager in  London, England, UK

Overview

Position Title: Product Manager

Company: MATCHESFASHION

Location: London, England, UK

Job Description:

A customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at MATCHESFASHION and it’s YOU that picked up her call.

Responsibilities:

• Represent the carrier agenda & supporting the prioritisation process for projects
• Manage full E2E lifecycle projects
• Use solid project methodologies to ensure projects are delivered efficiently through robust planning, RAID application, benefits management & reporting
• Produce a repository of documentation from which standards are set, projects can be managed & lessons can be learnt
• Working closely with IT teams to ensure that projects are on track
• Engage appropriate stakeholders through the entirety of the project and gain their commitment throughout
• Provide regularly progress reporting & follow set governance processes
• Support the Head of Carrier management in identifying areas of service development and improvement and supporting in finding suitable delivery and returns solutions

Requirements:

• Extensive knowledge of the end to end B2C eCommerce fulfilment process and be able to demonstrate flexibility in providing ‘best fit’ solutions to the business.
• Ideal candidate will be able to show innovation and service development within a tech constrained environment
• Show infinite enthusiasm for continuously improving how the business operates and what can be done to improve our customer experience
• Demonstrate experience of working in a fast paced customer centric environment with a close attention to detail
• Ideally experienced in working with international delivery and returns solutions and understanding differing requirements of a global customer
• Understand what good looks like’ in terms of project standards, and capable of planning and multi-tasking to complete concurrent projects