Fashion Internship Jobs – Merchandising Assistant in London, England, UK

Overview

Position Title: Merchandising Assistant

Company: MATCHESFASHION

Location: London, England, UK

Job Description:

A customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at MATCHESFASHION and it’s YOU that picked up her call.

Responsibilities:

• Liaising with DC, suppliers, buyers and freight companies to resolve all delivery discrepancies. i.e. damaged items, over deliveries or shortage of stock, etc in line with department KPIs.
• Develop effective working methods and relationships with Buying Team to resolve issues as quickly as possible and develop best practice.
• Maintaining the query systems and tracking and reporting on this on a weekly basis
• Overseeing timely pre-allocations to our Photostudio and Private Shopping teams
• Responsible for completing store transfers working closely with commercial product planning.

Requirements:

• You are keen to learn and develop a career within Merchandising at MATCHESFASHION and can drive own progression.
• You have a commercial awareness with a keen interest in the fashion retail industry
• Excellent numerical and analytical skills with proven proficiency in Microsoft Excel