Eon Uk Jobs- Service Management Specialist IN London, UK

Overview

Position Title:  Service Management Specialist

Company: E.ON

Location: London, UK

Job Description:

Energy Markets Digital Technology department is responsible for planning, building and running a greenfield application landscape setup that comprises of central platforms and region-specific solutions and supporting continuous business change to further develop the Energy Markets businesses across regions and for ensuring dynamic response to continuous market and regulatory changes.

Responsibilities:

• Understand the business processes, underlying IT services and closely engage with business users to get best possible IT solutions delivered to them.
• Identifying, defining and then prioritizing technical and functional requirements.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications.
• Interface daily with business users, cross functions teams, vendors etc.
• Be able to identify project milestones, phases and dependencies; forming project team; establishing project budget.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; tracking budget; recommending actions.
• Ensure incidents are managed, prioritized and assigned to right teams.
• Support solutions team in implementation of enhancements, upgrades, new functionalities etc.

Requirements:

• University degree in information systems, computer science, engineering or comparable education
• 2-3 years of experience working in IT projects organization
• Experience of working in an Energy Trading/Dispatch environment is a plus.
• Strong analytical and structured way of thinking, high organizational skills, extreme flexibility to be able to work within project management and service management approach
• Excellent relational skills. In order to be successful in the role, it’s important that you identify with the values of E.ON: ”We put our customers first, we work together, we improve and innovate, we win together and act responsible with an open mind”.