Bt Sport Jobs – Service Designer London

Overview

Position Title: Service Designer

Company: BT

Location: London, UK

Job Description:

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not.

Responsibilities:

• Produce complex design solutions that meet the customer’s requirement & clearly communicate the requirements of the service to be provided.
• Design solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field teamwork instructions.
• Identify and communicate risk, in respect to any impact on delivery within customer SLA’s.
• Support the implementation of new technologies onto the secure defence infrastructure.
• Work closely with customers, suppliers & stakeholders, maintaining the customer experience.
• Track & update asset management databases with implemented design change.
• Work to agreed operational performance measures, whilst maintaining the appropriate level of product, network & system knowledge for the role.

Requirements:

• Experience in the delivery of Network/Connectivity infrastructure.
• Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentations.
• Use of Microsoft Visio.
• Prioritisation of complex workloads, dealing with multiple complex orders.
• Ability to work both independently & collaboratively with internal/external customers.
• Customer focused & result driven.