Bt Apprenticeships – 999 Call Centre Advisor In Milton Keynes

Overview

Position Title: 999 Call Centre Advisor

Company: BT

Location: Milton Keynes, UK

Job Description:

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There is something that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Responsibilities:

• Not many call centre agents can say they save lives, but in BT 999 Voice Services we do, every single day.
• This is a brilliant opportunity to join us in a rewarding role that makes a difference, as a 999 Customer Advisor you will be responsible for taking 999 calls from people in distress and routing them to the right emergency service.
• It’s not an easy job. There, we said it. Because of circumstances, people dialling 999 may be unable to speak to the advisor.
• You will need to distinguish what’s really happening on the other end of the line.
• You might speak to a little child calling because Mummy has fallen down – or maybe it’s someone who is being mugged and has had their mobile snatched away as soon as they have dialled 999.

Requirements:

• Able to communicate in a clear and concise manner over the phone
• Able to keep clam, cope and bounce back in challenging situations
• Able to think quickly in stressful situations
• Genuinely motivated to help people
• Able to demonstrate compassion and empathy to all callers, no matter what the situation