Az State Jobs – Continuous Improvement Leader

Overview

Position Title: Continuous Improvement Leader

Company: Maricopa County

Location: Maricopa, AZ, US

Job Description

As a Continuous Improvement Leader, you will report to the Innovation Studio Manager. You will work in a multidisciplinary team alongside operations researchers, adult learning specialists, service designers, County executives, and cross-functional teams to accomplish measurable business process improvements. You’ll be challenged with and engaged in unique, prominent, and high-impact initiatives that directly improve the lives of Maricopa County residents, staff, and community partners. You’ll have the chance to independently lead projects and guide a project team working to solve challenging issues. In this role, you will also champion adopting Lean, Six Sigma, and Continuous Improvement methods at Maricopa County.

Responsibilities:

• Serves as a change agent with frontline staff and managers, coaching and guiding stakeholders, and cross-functional team members in adapting to and understanding how to translate continuous improvement tools and methods into practice
• Facilitates Rapid Improvement Events (RIEs) from project scoping, analysis, planning, design, implementation, and evaluation
• Clearly, concisely, and effectively present recommendations to department leadership and county executives aimed at the resolution of organizational, management, and resource utilization problems and/or opportunities
• Consults with and advises management at all levels on complex operational, organizational, and resource problems and supports problem identification using continuous improvement methods
• Identifies and maintains a project hopper of improvement opportunities
• Identifies and reports the impact of improvement results and trends for cost reduction and improvement within an existing service
• Creates data collection plan and analyzes data throughout the project
• Researches, manages, analyzes, and presents operational research (i.e., benchmarking assessments, data analysis, policy analysis, time studies, etc.) to assist County Departments in defining baseline performance and identifying root causes of problems
• Provide training and workshops on continuous improvement tools and methods to scale adoption of continuous improvement across the organization

Requirements:

• Bachelor’s degree in Public Administration, Business Administration, Engineering Management, or related field
• Two years of related professional administrative experience leading projects, facilitating Kaizens/Rapid Improvement events and conducting complex research and analysis
• Two years of professional experience compiling, analyzing, and presenting recommendations on operational enhancements to improve the performance of teams, which includes leading and being involved with process improvement or project management initiatives using Lean Six Sigma methods
• Lean Six Sigma certified Green Belt or above
• Proficiency in using Minitab, SPSS, and/or business intelligence/ data visualization software (i.e., PowerBI, Tableau, etc.) to prepare and manage data and perform graphical and statistical analysis
• Additional experience and/or education in the following topics: project management, process improvement, operations research methods, statistical process control, statistical analysis, change management, human-centered design, program evaluation, and/or data science