Asos Vacancies – Language Localisation Executive In Manchester

Overview

Position Title:

Company: ASOS

Location: Manchester, UK

Job Description:

At ASOS our 2,000+ ASOSers are immersed in the creative worlds, live on their mobiles and have a truly entrepreneurial attitude. As a company, we’re not trying to mimic or profit from youth culture – we are part of that youth culture.
There’s nothing that excites us more than finding talent, fuelling it, then letting it fly. Whether it’s developing the careers of our staff or investing in a new tech platform, we love knowing that we truly keep fashion moving forward.

Responsibilities:

• Creating and maintaining content for your site(s) taking into consideration why customers contact us, how we categorise content and if this works for customers in your markets.
• Considering how other sites customers in your markets access are organised and what we might view as best practice for your customers.
• Review Glossaries and Style guides connecting Marketing Content, Global Trading, Social and CRM teams.
• Support and manage projects that come through localisation team.
• Attend meetings with country strategists and content team to discuss local sensitivities
• Monitoring the effectiveness of content delivered and learning how each delivery can be improved to increase deflection and customer satisfaction.
• You will ensure that Help page content is accurate, up to date and that it is presented in a way that has a local feel whilst maintaining the overall ASOS tone of voice.

Requirements:

• Responsible for driving improved customer self-serve capability and usage for your site.
• The creation and maintenance of all content used both within Customer Care by advisors and across the Help pages.
• Your priority will be to review, revise and provide consistency in all external customer facing communication. Ensuring we’re using the capabilities of our systems to the fullest extent.
• Interacting with various stakeholders across the business.