American Express Jobs – Exec/Admin Assistant In Miami

Overview

Position Title:  Admin Assistant

Company:

Location: Miami, FL, US

Job Description:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Responsibilities:

• At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
• You will delight our Premium Card Members with unforgettable experiences
• You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty
• You will troubleshoot any customer issues relating to the use of the travel website and expertly guide customers while they navigate around the site
• As a consultant, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing
• You will receive in-depth training to enable you to be a travel expert. You will learn to know where to look to find the information you need to assist travelers with their changing travel plans
• such as trip cancellations, re-bookings, and exchanges.
• You will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• You will communicate new and existing product offerings and value propositions relevant to the Card Member, to curate recommendations

 

Requirements:

• A secure home office free from background noise or other distractions
• Residence in one of the states where we currently hire (excluding Alaska, California, and Hawaii)
• Flexibility to work in a 24/7 environment (may include night and weekend shifts)