Accenture Jobs – Customer Experience Agent Onboarding Support In Mountain View

Overview

Position Title: Customer Experience Agent- Onboarding Support

Company: Accenture

Location: Mountain View, CA, US

Job Description

The Customer Experience Agent will contact candidates and guide them through their on-boarding experience. Additionally, you will support inbound calls, emails, and chat requests from candidates and client contacts to address questions and resolve issues.

Responsibilities:

• Conduct high volume of daily outbound calls, send emails and texts to applicants in the onboarding process to prepare for their first day
• Conduct follow up calls, monitor text/email responses as needed to assist with follow up questions and responses
• Maintain a high level of customer satisfaction
• Support mass calling events notifying candidates of openings, chasing applicants stalled in the application process, and updating client system with notes and outcome of actions completed
• Respond efficiently and accurately to candidates, explaining possible solutions
• Engage in active listening with candidates, confirming and/or clarifying information and deescalating, as needed
• Build lasting relationships with candidates that instill confidence and motivation when starting their new role

Requirements:

• High School Diploma or GED
• 1 year of Customer Service experience
• 1 year of Call Center experience
• Excellent verbal and written communication
• Ability to be adaptive/flexible in a fast-paced environment
• Strong personable and empathy skills
• Strong organization skills
• Working knowledge of Internet Explorer, navigating through systems, and Microsoft Office (Outlook, Excel, Word)
• Must be available to work any 8-hour shift between Monday-Sunday/8:00am-6:00pm CST
• Overtime hours may be required on an as needed basis